FAQ
We are still fully operating with all orders shipping the same or next working day (subscriptions ship at the end of the month as usual). As expected your parcel may take a little longer to arrive than usual. At Bunnies That Lunch we are following government guidelines to keep safe from the virus.
Bunnies That Lunch is a monthly subscription box filled with Bunny-friendly toys and healthy treats delivered straight to your door!
Simply choose your package by selecting a monthly subscription, 3 month subscription or a 6 month subscription. We will take care of the rest. Subscriptions renew automatically on the 15th of each month but can be cancelled at anytime.
All packages renew automatically on the 15th of each month but can be cancelled at any time. You will receive an email notifying you of your renewal on the 15th of the month – if you do not want your subscription to renew then you must have cancelled it before this date, or you may not be refunded.
Cancelling your subscription does not generate an automatic refund.
One time boxes without a subscription are available in our Shop section
Subscriptions renew on the 15th of each month but can be cancelled at any time prior to a renewal. For example - if you ordered a box in June, your next bill date would be the 15th July.
Subscription boxes are priced at £17 each with savings to be made when choosing a 3 month or 6 month subscription package. Shipping is added at checkout.
All prices are displayed in UK pound sterling, your bank will convert the price in to your local currency. We are not responsible for the rate that your bank provides for the conversion
Subscription Box shipping prices are as follows:
| Region | Postage |
|---|---|
| UK | £3.99 |
| Europe | £7.99 |
| USA and Canada | £10.99 |
| Rest of the World | £14.99 |
Shop order shipping prices are calculated at checkout - orders in the shop section above £40 value will incur an additional shipping charge.
The contents change each month to ensure your Bunny gets a great surprise with each box. Every box will include a mixture of edibles and toys to keep your rabbit entertained. Check out out social media channels @bunniesthatlunch to see sneak peeks!
Subscription Box shipping prices are as follows:
| Region | Postage |
|---|---|
| UK | £3.99 |
| Europe | £7.99 |
| USA and Canada | £10.99 |
| Rest of the World | £14.99 |
Shop order shipping prices are calculated at checkout based on order weight.
We have weight and size restrictions on orders that we send with our courier, Royal Mail. Any orders that exceed 2KG will be sent in multiple boxes and may arrive to your destination on different dates.
Due to Coronavirus we have to allow up to 14 days for parcels to be delivered in the UK and 35 business days for parcels to be delivered internationally. Please only get in touch with us if your parcel has not arrived in this time frame.
UK parcels are on a 48hr service.
Orders are only tracked in the following countries – Argentina, Bahrain, Bangladesh, Barbados, Belarus, Brazil, Brunei Darussalam, Chile, China, Colombia, Costa Rica, Cuba, Dominica, Dominican Republic, Ecuador, El Salvador, Hong Kong, India, Indonesia, Israel, Japan, Republic of Korea, Malaysia, Maldives, Mexico, Pakistan, Peru, Philippines, Puerto Rico, Qatar, Reunion, Russian Federation, Sri Lanka, Thailand, Tunisia, Turkey, Ukraine, United Arab Emirates.
If your country is not listed above, we do not have any tracking information available. Please get in touch if your parcel has not arrived within 35 days of the day it shipped.
If shipping to the United Arab Emirates please provide us with an email and phone number.
We are happy to accept returns for any faulty or damaged images - drop us an email at hello@bunniesthatlunch.com and we can help resolve any issues or problems you may have.
Our full Refund Policy can be viewed here.
Full Terms & Conditions can be read here.
Our Privacy Policy can be read here.
Email us with your full name and order details: hello@bunniesthatlunch.com